Privacy Policy
Naturally Maid Cleaning Co. (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner, in accordance with applicable federal and Illinois laws.
1. Information we collect
We collect personal information that you voluntarily provide, including your name, phone number, email address, home address, and service details, when you:
- Request a quote or book a service
- Fill out forms on our website
- Communicate with us by phone, email, or text message
- Contact us about an existing or past cleaning appointment
We may also automatically collect limited technical data such as IP address, browser type, device information, and website activity through cookies and similar tracking technologies.
2. How we use your information
We use the information we collect to:
- Provide, schedule, and manage cleaning services
- Communicate about appointments, updates, and customer support
- Send reminders and service related notifications
- Process payments and maintain business records
- Improve our website, services, and day to day operations
- Measure and optimize advertising campaigns, including Google and Meta (Facebook and Instagram) ads
3. SMS and text messaging
By providing your phone number, you expressly consent to receive text messages from Naturally Maid Cleaning Co. for service related communications, including appointment confirmations, reminders, and updates.
Reply STOP to any message to opt out at any time. We will send one confirmation message and then stop texting you.
Reply HELP for assistance, or contact us directly using the details at the bottom of this page.
Message frequency varies based on your bookings and service activity.
Message and data rates may apply, depending on your mobile carrier and plan.
Consent to receive SMS messages is not a condition of purchase. We do not sell or share your phone number with third parties for their own marketing purposes.
Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
6. Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we work to protect your data, no system or method of transmission is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your privacy rights
If you are an Illinois resident, you may request access to or deletion of your personal information, subject to applicable legal limitations. To make a request, contact us using the details below. We will not discriminate against you for exercising these rights.
We do not collect or store biometric identifiers, such as fingerprints or facial recognition data.
9. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third party links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
11. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website and services after an update means you accept the revised policy.
12. SMS terms and conditions
By opting in to receive SMS messages from Naturally Maid Cleaning Co., you agree to the following:
- You consent to receive text messages related to your cleaning services, including scheduling, reminders, updates, and support communications
- Message frequency may vary
- Message and data rates may apply, depending on your carrier
- You may opt out at any time by replying STOP
- For assistance, reply HELP or contact us at the phone number listed below
- We do not sell, rent, or share your phone number for third party marketing
- Consent is not a condition of purchase
- Carriers are not liable for delayed or undelivered messages
13. Contact us
Questions about this policy, or want to make a privacy request? Reach out and a member of our team will get back to you.
Naturally Maid Cleaning Co.
Locally owned eco friendly cleaning, serving the West and Northwest suburbs of Chicago.